Frequently Asked Questions

Open the Sign Up page

Click Access Portal in the top navigation, then select Sign Up.

Enter your email and click Sign Up

Type your email address and click the green Sign Up button. No password is needed at this stage.

Open the activation email

Check your inbox for "Update Your Account". Click Link to account update — the link expires in 12 hours.

Confirm the required action

On the next screen, click "Click here to proceed" to continue to password setup.

Set your password

Enter and confirm your new password, then click Save. Optionally sign out from other devices.

Sign in to your account

You'll be taken to the Sign In page. Enter your email and new password to access your dashboard.

Open your profile and start verification

Click your profile icon in the top-right corner. You'll see the verification checklist (Address, Contact, Terms, Date of birth, Payout method — all pending). Click 'Verify Account' to begin.

Enter your email and phone number

Stripe opens a secure verification form. Enter the email address associated with your account and your phone number.

Verify your phone number

Enter the SMS code sent to your phone to confirm your number and continue.

Fill in your personal details

Enter your full name, date of birth, home address, and phone number — exactly as they appear on your official ID document.

Review the data Stripe will verify

Stripe shows a summary of the information your photo ID must match. Review it and continue to the ID capture step.

Consent to identity verification

Read the Stripe identity verification terms. Stripe will take a photo of your ID to confirm your identity. Click 'Agree and continue'.

Choose how to capture your ID

Select whether to continue on this device or use your mobile phone. Scanning the QR code with your phone gives you better camera access for a clear ID photo.

Add your bank account for payouts

Enter your payout currency, country, and IBAN, then confirm the IBAN by re-entering it. This is the bank account that will receive your rental payments.

Review and submit

Stripe shows a summary of your professional details, personal details, and payout account. Review everything and click 'Agree and submit' to proceed.

Verify the account representative

A second verification step starts for the account representative. Click 'Get started' and follow the guided flow.

Confirm representative personal details

Stripe asks you to review the personal details on file. Confirm they are correct or click 'Edit details' to make changes.

Upload an address document

Upload a document that proves your address — you can use an ID card, utility bill, or bank statement.

Upload a photo ID

Upload a valid photo ID document: passport, driving licence, or residence permit.

Continue on your mobile device

Scan the QR code with your phone to use your mobile camera for capturing the ID photo. This ensures the best image quality.

Verification submitted — in review

All three steps (Get started, Review details, Verify identity) are complete. Stripe confirms your information is in review — this typically takes up to 24 hours.

Final review and confirm

Once all data is collected, Stripe shows a final summary of your personal details and payout bank account. Click 'Confirm' to finalize the setup.

Account verified

Return to your profile in Smarter Facility. You'll see the green confirmation banner: your account is verified and ready to receive payments.

Click Verify Identity

After login, a prompt appears on your dashboard. Click Verify Identity to start.

Scan the QR code with your phone

Point your phone camera at the QR code and tap the link. Keep your desktop browser open — it updates automatically.

Choose your entity type

Select Physical Person (individual) or Legal Entity (company). This is locked for the session — use Restart KYC to change it.

Enter your personal information

Fill in your full name, date of birth, personal ID number, and phone — exactly as shown on your ID.

Enter your address

Provide your full residential address: country, region, city, postal code, and street.

Enter your document details

Fill in your document number, issue date, expiry date, and issuing authority.

Photograph the front of your ID

Align your document in the frame on a flat, well-lit surface. Tap Capture front side.

Photograph the back of your ID

Flip the document over. Make sure the barcode and all text are in focus, then tap Capture back side.

Take a selfie

Position your face clearly in the frame in good lighting. The system matches your face to your ID photo.

Verification submitted

You'll see a confirmation screen. You'll receive an email once your identity is approved.

Go to Properties and start the wizard

Open the Properties section from the sidebar. Click '+ Add new property' to launch the creation wizard.

Step 1 — Fill in property information

Enter the property name, type (apartment, house, etc.), full address with map confirmation, floor, entrance, and structural details such as construction type, year built, number of floors, and apartment specifications.

Step 2 — Add rooms

Add all rooms in your property (bedrooms, living room, etc.). For each room specify the furnishing level and floor type. All rooms must be fully completed before you can proceed.

Step 3 — Add inventory

Add furniture and items to each room. Every bedroom must contain at least one bed — you will see a warning if this is missing. Click '+ Add inventory' to open the dialog, choose a type and sub-type, and assign the item to the correct room.

Step 4 — Upload property photos

Upload photos of your property. Drag and drop images into the upload area or click to select files. Each room requires at least one photo.

Step 5 — Upload a utility bill

Upload a recent utility bill for the property. The address on the bill must exactly match the address you entered. This document is required to verify that your property is physically located at the declared address — without it, verification cannot be completed.

Step 6 — Review and submit

Check the full summary — property details, rooms, inventory, and photos. When everything looks correct, click Submit to send the listing for verification.

Property submitted — awaiting verification

Your property appears in the list with 'Awaiting Confirmation' status. Our team reviews the submitted information and utility bill to confirm the address and approve the listing.

Go to Rentals and click '+ Add new rental'

Open the Rentals section from the sidebar. The list starts empty — click '+ Add new rental' to launch the creation wizard.

Step 1 — Select a property

Choose the property you want to rent out from the list on the left. The right panel shows its details — type, address, floor, and verification status. Only verified properties can be rented.

Step 2 — Enter tenant and rental details

Fill in the tenant's name and email address. If the tenant doesn't have a Smarter Facility account yet, check 'Create account for tenant' — they will receive an invitation email to join the platform. Then set the rental number, start and end dates, termination notice period, payment schedule (monthly, etc.), rent amount, deposit, and grace period.

Step 3 — Upload rental documents (optional)

Upload any supporting documents such as a signed rental contract. This step is optional — you can proceed without uploading files.

Step 4 — Review inventory and damages

This step shows the property's existing inventory and any open verified damages. Review the list to confirm the condition of the property at the start of the rental.

Step 5 — Review and edit installments

The system auto-generates the full installment schedule based on your payment settings. You can edit any installment — change its status to Paid or adjust the amount — before sending. Click the Edit button on a row, make your changes, and save.

Step 6 — Review summary and send to tenant

Check the full summary: participants, property, contract dates, payment schedule, documents, and all installments. When everything is correct, click 'Send to tenant' to submit the rental proposal.

Rental sent — awaiting tenant response

The rental appears in the list with a 'Pending' status. The tenant receives a notification and can approve or reject the proposal. The status on your dashboard updates automatically once the tenant responds.