Question 1

What is Smarter Facility?

Accepted Answer

Smarter Facility is a facility and property management platform for residential buildings. It brings maintenance requests, work orders, budgets, fees, documents, and owner-tenant communication into one system, available on web and mobile.

Question 2

Who is Smarter Facility for?

Accepted Answer

It is built for building owners, professional facility managers (домоуправители), homeowner associations, and property management companies. Investors with several buildings get a portfolio-level view.

Question 3

What languages and markets does it support?

Accepted Answer

The platform and support are available in Bulgarian and English. It is designed first for the Bulgarian market and the rules of condominium and homeowner-association management (етажна собственост).

Question 4

Is there a mobile app?

Accepted Answer

Yes. Alongside the web app there is a mobile app for residents and managers. Download it on Google Play (Android) or the App Store (iOS).

Question 5

How do we get started?

Accepted Answer

Request a demo or contact our team and we will help you set up your building, invite residents, and import your existing data. Most buildings are up and running quickly.

Question 6

How much does Smarter Facility cost?

Accepted Answer

Pricing depends on the number of buildings and units you manage. Contact us for a tailored quote for your portfolio.

Question 7

Is Smarter Facility GDPR compliant?

Accepted Answer

Yes. Personal data is handled in line with the GDPR. See our Privacy Policy for how data is collected, stored, and processed.

Question 8

How is our data kept secure?

Accepted Answer

Access is protected by authentication and role-based permissions, and data is stored with an established cloud infrastructure provider.

Question 9

Can it manage multiple buildings?

Accepted Answer

Yes. You can manage several buildings from one account, each with its own residents, budgets, and maintenance history, and see everything in one place.

Question 10

How do we get support?

Accepted Answer

Email support@smarter-facility.com and our team will respond within one business day. You can also reach us through the contact page.

Frequently Asked Questions

Step-by-step guides

How do I create an account?

How do I verify my payment account?

How do I complete KYC verification?

How do I create and verify a property?

How do I create a rental and invite a tenant?

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